Starting with the belief that education is empowerment, Juniper Communities created Traveling the First 40 to help new associates transition into their positions. Combining classroom and experiential learning with mentoring and coaching, Traveling the First 40 has enhanced care and fostered teamwork. In addition, Juniper’s turnover is 36% of the national average, and retention is three times better than average.

Starting with a full GAP analysis, Revera instituted a program focused on wound care that collaborated with vendors, employees, patients and their families — all of the important stakeholders in improving patient health. With improved outcomes, higher patient satisfaction, and savings over $207,000, Revera has undergone a fundamental paradigm shift in the way they approach all process improvement and management, and applied the same approach to Fall Risk Management, Pain Management, and Incontinence Care.

Senior Living Residences currently leads the Boston region in facility occupancy, averaging 99% across its portfolio of stabilized communities. SLR’s internet strategy, which features a top 10 blog about Alzheimer’s and leverages Facebook, Twitter and YouTube to push relevant content, propels search engine optimization and drives consumers to the website — their largest source of sales leads. Their social media strategy also positions the company as experts, highlights their programming and provides practical advice and education to current resident family members as well as consumers.

To manage skilled therapy minute utilization to maximize RUG scores for optimal reimbursement, Carespring created its own software program that automatically calculates minutes per day per discipline needed to obtain optimal RUG scores. Their system eliminates hours of calculations, allows therapy directors to spend more time in direct patient care, and helped Carespring increase average Medicare per diem by $95/patient day.

Piñon Management has positioned itself as a leader in niche marketing and product differentiation. By focusing on niches like mental health, cultural diversity (Latino and Korean services), multiple sclerosis and others, Piñon’s occupancy is consistently 93% in a state that averages 81%. Providing Medicare/skilled services with a twist, for example serving someone who has a hip fracture and alcoholism, Piñon has been able to increase quality mix by 20% and tripled managed care contracts and referrals.

Learn how Health Concepts collaborated with key constituents to successfully launch its EMR initiative, beginning in 2006 — which is now broadly used by state regulators, other providers, and physicians — fostering communication and efficiency. They have experienced significantly improved documentation, survey preparation and results, error rates, billing accuracy, RUG scores, and medical review approvals.

With black belt in hand, Atria Senior Living went after a long standing cost drain and inefficiency in carpet, and applied the same succesful process to improve patient care, satisfaction and other critical areas. Atria will walk you through the key steps to unlocking the door to: improving vendor collaboration, reducing staff time, and increasing patient satisfaction to a sustained 98%. It takes discipline, buy-in from every stakeholder, and outcome measurement.

Responsive Health Management’s approach to using automation and technology across multiple patient, clinical and family touchpoints enables them to deliver improved communication across all areas of service; increased family involvement; transparency for all stakeholders; and a balanced, efficient model that delivers quality care. Find out about each technology touchpoint and the impact on staff, patients, family, community and outcomes.

Working with local hospitals, Manitowoc Health and Rehab developed clinical pathways for chronic diseases, organizing care from the start of the patient stay and extending 30 days post SNF discharge. Combining extensive staff training with physician collaboration and comprehensive education for the patient and family, Manitowoc decreased readmissions, reduced overall medical costs and demonstrated success with quality measures like functional status improvement, increased rates of successful discharge and customer satisfaction.

Learn about Miller Rehab and Riverside Communities’ cutting edge approach to meeting the needs of their growing short-term rehabilitative care patients. From idea stage to the completion of the on-site cluster of services, you’ll learn how they approached this ambitious project that helped 90% of short term stay residents return to their previous living environment. Sojourn has transitional keystones areas, including state-of-the-art technology in a therapy gym, a cyber-café discovery center, healing gardens, a personalized spa and separate salon. The initiative has also generated additional exposure, increased referrals and community interest.